Dear Jonathan. I am so glad that it was you who handled my case. I really felt that you handled it exactly as I wanted. I am truly grateful for all the time and patience you put into it. It was quite complex and so your attention to detail gave me great reassurance. We can’t thank you enough for all the advice and support that you gave us throughout this journey. It is a real relief to be able to draw a line under it. The monies will make a massive difference to us. We are hoping that it may have brought to light some key areas at the hospital so that this may be much less likely to happen to someone else in the future. We really appreciate all your help Jonathan. Thank you again.
LD East Sussex, May 2021
“Dear Mr Austen-Jones, let me please thank you very much for your diligent and professional service throughout – in spite of this not being a high-profile case, I really appreciated your care, attention and excellent communication…should I have any future requirement for legal support I will definitely get in touch with you and your firm again.”
SW London, March 2021
“I would like to thank Healys Solicitors especially Jonathan Austen-Jones and our barrister Helen Pooley. Our case was a very sad and distressing one where we lost our father in unforeseen circumstances. Healys took our case on and worked tirelessly with such skill, diligence and care. They supported me and my family at one of the most horrendous of times. Having not been exposed to the dealings within the Coroner’s office we had not appreciated how much work was involved and how emotionally draining it had become and feel that without their support we would have quite literally “drowned” in the wave of experience. At every juncture we would receive clear and transparent communications from Jonathan which helped us understand where we were at and what was required next. It also made us appreciate the process involved in such cases. The skill and tenacity shown by Jonathan and Helen was so appreciated and commendable. We would like to thank Jonathan and Helen for all their assistance and support and wish them both the very best for the future.”
Family of Mr A, October 2020
“I would highly recommend this firm. My solicitor, Jonathan Austen Jones, dealt with my claim over a period of three years. I found Jonathan and his team very experienced and knowledgeable in all details of Medical Negligence claims. I was kept up to date in all aspects of the claim. The final outcome was very satisfactory. I would also mention all the staff I had contact with were very pleasant and friendly.”
Mr AJ Noble, April 2020
“Thank you for all your hard work…it has been much appreciated and I’ve been very happy with how easy you have made this for me. You have explained everything in detail… I would like to say I think you have been very professional throughout the whole process and I would definitely recommend your services if anybody I knew required help in this area.”
Miss D, Sept 2019, Dental negligence claim
My family and I want to thank you for all your hard work, advice and above all knowledge of how to bring about a successful conclusion. I have always been very happy that you can be relied upon to do the very best for me as a client. Dealing with something like my accident has been a strain for all of us. Your calm approach has been very supportive, safely guiding us through the processes which can be very daunting.
Mr S
“As a satisfied client I wanted to write to you to give you an honest appraisal of the work carried out by Jonathan Austen-Jones. Jonathan has been a source of much help and support during a difficult time for me after a severe traffic accident in October 2017. Jonathan is a credit to you and your firm; he is a true professional in every sense. I have thanked him personally for helping my family through a very tough period. Now we have successfully concluded the compensation claim undoubtedly made easier with the knowledge and professionalism that Jonathan possesses.”
Mr C
“Many thanks Jonathan, you have been amazingly helpful and I am so grateful for how easy you have made things from my end.”
Miss P
“Dear Jonathan… I would like to take this opportunity of thanking you for all your hard work and support in negotiating a settlement. This has not been an easy case and with your expertise, compassion and patience you have finally brought my case to a satisfactory conclusion. I can now go ahead with restorative work to my teeth and with ongoing support I can now look forward to a happier future.”
Mrs O'B
“I feel very fortunate to have found Jonathan and would not hesitate to recommend him. He is very professional, responsive, practical, and thorough – everything you need in a solicitor! He always took the time to explain the legal issues in plain terms, and I appreciated his practical approach. I had only to describe my situation and experience to him once in an initial conversation and was surprised to find all the details in the subsequent letters and documentation which correctly and accurately summarised my position. He was helpful, knowledgeable, fair and supportive every step of the way. Thank you, Jonathan, for all of your help and support!“
Mrs K
“I would like to take this opportunity to thank you for the time and effort you have spent on my case and for the excellent service I have received. The small details, such as immediate replies to letters etc. make dealing with these kind of situations much easier and therefore thank you once again.“
Mr I
“Thank you for your perseverance in my claim, your excellent advice and recommendations… Should I ever need your services again, I will not hesitate to use your firm.“
Mr V
“My case was abandoned by my first solicitor 18 months after my accident when I was told that I didn’t stand a chance of winning. I contacted Jonathan Austen-Jones at Healys LLP and following a careful review he decided to take my case, when no other solicitor showed any confidence in it. Soon after I realised the difference in communication, how quickly I received responses, professional and honest advice. During my case preparation I regularly received updates, I always felt well‑informed. We cannot thank you enough for all the hard work you put into this, for all the support over the past two years enabling us to have confidence in you and being able to focus on rehabilitation. Thank you again for everything and a successful outcome.“
Mrs K
“… As this was my first foray into the legal world, I understandably had one or two apprehensions along the way – all of which were quickly laid to rest by Jonathan who showed great patience, understanding and skill in providing explanations and reassurance as required and took the time to reassure me on things that are no doubt “bread and butter” in the legal world. I found Jonathan to be as adept at fighting my case as he was at reassuring! Not only did he secure a very strong opening offer from the other side, he also managed to negotiate a near 50% increase on the offer within 48 hours. I feel very fortunate and privileged to have been represented by Jonathan and will certainly seek his help and advice again in the future, should the need arise. I would also be delighted to recommend him to others. Please accept my sincere thanks for resolving my claim…. Thank you Jonathan! “
Mr R
“Jonathan has and continues to be invaluable in helping us through an extremely sad time. My foster daughter, through a series of decisions made by some professionals, was not treated and information not shared with appropriate others which inevitably ended tragically, but which could have been completely avoided. Jonathan helped and guided us through obtaining the medical records and briefed us before going before the two Health Trusts and the Coroner. It was so very traumatic and sad and once we had obtained the medical records and relived everything, Jonathan was supportive, compassionate and professional every step of the way. There is no doubt in my mind we could not have managed this case alone.”
Mrs A
“Dear Jonathan, This is to say thank you for being so amazing over the last 4 years both professionally and personally. You have worked so hard towards my case. N and I truly appreciate all you have done. Best wishes to you and your family.”
Mr & Mrs C
“From the start he was very clear in setting out the issues, keeping me up-to-date with developments and patiently answering my questions. Despite the challenges in the particulars of my case, I was always confident that Jonathan would secure the very best outcome for me. I was proved right.”
Mr S.M
“Dear Jonathan, Thank you for all your hard work on my behalf. The main point of this claim was to prove misdiagnosis – which you have – obviously the money is very much appreciated! I do hope that I won’t need your services again, but I would gladly recommend your firm. Once again thank you for all your hard work, Yours sincerely, Mrs. GW”
Mrs G.W
“Dear Jonathan, I think it is appropriate at this stage for me to express in writing my very sincere appreciation of the work you have done on T’s behalf. I am also personally grateful for the courtesy, patience and helpfulness you have shown me. It has been a great help in a situation where such deep feelings and sensitivities have been involved. I would like to repeat how delighted I was with the way the hearing went yesterday and the Judge’s comment confirmed emphatically what a good outcome you have achieved.”
Mr B
“Dear Mr. Austen-Jones, I would like to take this opportunity to thank you for your support and advice over the past three years and for achieving a very satisfactory conclusion to my case for me. I certainly appreciated your efficient manner in arranging all my appointments and for keeping me so well informed of developments. I also found being able to telephone you direct to discuss matters very helpful, in this day of automated telephone services! With much gratitude and thanks.”
Mrs W
“Thank you for your perseverance in my claim, your excellent advice and recommendations… Should I ever need your services again, I will not hesitate to use your firm.”
Mr V
“I would like to take this opportunity to thank you for the time and effort you have spent on my case and for the excellent service I have received. The small details, such as immediate replies to letters etc. make dealing with these kind of situations much easier and therefore thank you once again.”
Mrs F
“I would like to express my thanks for the helpful and professional way you pursued this claim. I hope I don’t need your services again, but I would certainly recommend you to anyone else in a similar situation. Thank you once again.”
Mr T
“Dear Jonathan, Our dealings together in this case are now rapidly drawing to a close and I wanted to take this opportunity to thank you personally for all your efforts in reaching this conclusion. I cannot tell you the relief I felt right at the beginning nearly 3 years ago, when you adopted this case and believed in me… Once again my deepest thanks… With my very best wishes”
Mrs W
“May I take the opportunity of thanking you personally for the manner in which you have handled my claim, keeping me absolutely up-to-date every step of the way… I am most grateful for your professionalism and the efficiency with which you have acted. Thank you”.
Mr M
“May I take this opportunity to express my utmost thanks, gratitude and satisfaction for all the hard work you invested on my case. I really was delighted with the final settlement and wish you all the best for the future.With repeated thanks”
Dr C
“I would like to take this chance to thank you once again, I am most grateful to you for all of your hard work on my behalf. You have turned what could have been for me an awkward and unpleasant situation into one that was in the end quite painless due to your efforts…Thank you once again”
Mr F
“I am writing to thank you for your expert help and advice. I have received the compensation and thought I should let you know that it has changed my life for the better already.”
Miss P
“I feel a debt of gratitude to you with the voracious way you have pursued my claim and find it somewhat enlightening to know that there are still people like yourself prepared to help complete strangers in predicaments like mine.”
Mr I
“I would like to take this opportunity to thank you for all of your help and professionalism in dealing with my claim, considering the mess the situation was in when I came to you and the stress it was causing me, you have managed to sort everything out without any stress and I am sincerely grateful for that. I would not hesitate to recommend you.”
Mr M
“May I take this opportunity to extend to you my heartfelt thanks for all your effort that you have put into achieving this successful result on my behalf. As I stated to you in an earlier letter I felt that the case had reached a point of stagnation and without your injection of enthusiasm I feel that the conclusion could have been somewhat different.”
Mr E
“A very big thank you to you for all of your help and guidance throughout the claim. I have always been very happy with all your advice.”
Miss R
“Dear Jonathan, Thank you for all your time and help over the last 3 years. I could not have wished for anyone better to represent me. Although there were some unexpected turns and tears you guided me through it all. I was very pleased with the outcome and know it was all down to your hard work. If I ever know anybody who is in need of a solicitor I would have no hesitation in recommending you. Once again many thanks”
Mrs C
“As this now concludes our claims in respect of the accident, I would like to offer my thanks to you for acting for us and for the excellent way in which you have kept us informed of progress and supported us through the process
Mrs P
“I would like to thank you very much for all your efforts on my behalf. The accident profoundly affected my life and still does but much less so. No money can recompense the pain and resulting tiredness, frustration and ill humour. But it will enable me to take work a little easier, afford a holiday and take time out with my family, the most precious thing in the world to me.”
Mr T
“I cannot thank you enough for the competent manner in which my case has been handled from beginning to end. I feel the amount offered has been due to the perseverance, professionalism and presentation of my case by you and your company.”
Mr J
“K and I would both like to thank you very much for the way you handled B’s case. It was dealt with very efficiently and you were always very helpful on the telephone and took time to explain things to us in detail. We wouldn’t hesitate in instructing you again in the future. Thank you again.”
Mrs E
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